Air Canada Ordered to Pay Refund After Chatbot’s Misleading Information

Air Canada Ordered to Pay Refund

VoM News Desk | February 17, 2024 | 12:14 PM IST | Travel | Follow on Google News

Air Canada Ordered to Pay Refund After Chatbot’s Misleading Information

Air Canada Ordered to Pay Refund After Chatbot’s Misleading Information

Canada’s largest airline, Air Canada, has been directed to issue a partial refund to a passenger due to its chatbot providing inaccurate information, leading to the individual purchasing a full-price ticket. In 2022, Jake Moffatt sought information about bereavement rates through the airline’s chatbot after his grandmother’s passing. The chatbot provided misleading details, prompting Moffatt to book a ticket and later apply for a refund. Despite the chatbot’s error, Air Canada claimed it was a “separate legal entity” responsible for its actions. The tribunal ruled in Moffatt’s favor, ordering a partial re³fund and additional damages.

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