February 18, 2024
IndiGo Faces Customer Backlash for Flight Delays
Breaking News Travel

IndiGo Faces Customer Backlash for Flight Delays

IndiGo Faces Customer Backlash for Flight Delays

IndiGo Faces Customer Backlash for Flight Delays

A passenger named Deedy expressed frustration on social media after experiencing multiple delays totaling seven hours on his IndiGo flight from Kolkata to Bengaluru. He claimed to miss an international flight due to the delays and criticized the airline’s “Always on-time” advertising as false. IndiGo responded to the complaint and issued a full refund for the disrupted journey. The passenger highlighted issues with canceling his flight and retrieving baggage, criticizing the airline for a lack of respect for passengers’ time and money. IndiGo acknowledged the inconvenience and assured a full refund, emphasizing their commitment to a better travel experience.

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