CM’s Public Services and Outreach Office Established in JK; Aimed at efficient grievance redressal and timely

CM's Public Services and Outreach Office Established in JK; Aimed at efficient grievance redressal and timely

Ashiq Butt | December 5, 2024 | 04:37 PM IST | Jammu Kashmir | Follow on Google News

CM’s Public Services and Outreach Office Established in JK; Aimed at efficient grievance redressal and timely

CM’s Public Services and Outreach Office Established in JK; Aimed at efficient grievance redressal and timely

General administration Department issues the order of Sanction to the establishment of ‘Chief Minister’s Public Services and Outreach Office’ under Chief Minister’s Secretariat, for ensuring efficient grievance redressal and timely public service delivery through citizen engagement.

As per order, a copy of which is also available, states that the office shall initially comprise of two wings at the central level, each headed by an Officer of the rank of Special Secretary/Additional Secretary to the Government, as under:

i) Grievance Redressal Wing (Raabita) to facilitate prompt grievance resolution and service delivery, besides oversee the performance of regional and district offices in grievance handling.

ii) Public Outreach & Evaluation-cum-Feedback Wing to engage with citizens through outreach programmes across all administrative levels, PSGA monitoring, feedback collection on governance & service delivery, besides evaluation of government initiatives and recommend improvements

The office shall:
1) Involve an integrated online grievance portal for registration, tracking & resolution of grievances, besides escalating unresolved matters to higher authorities for prompt resolution.

The Information Technology Department shall incorporate a window for handling the online grievances of Raabita on the existing Samadhan Portal. The process in this regard shall be completed in 15 days.

2) Actively collect feedback/suggestions from the citizens through online/offline platforms, and improvement thereof.

3) Adopt a hybrid communication approach, utilizing both online platforms (portals, social media, helpline) and offline methods (public interaction, district level meetings) to ensure accessibility & responsive governance.

The staff/other modalities for the office shall be finalized by Chief Minister’s Secretariat.

Ashiq Butt

Ashiq Butt – is VoM News's senior staffer worked since year 2015 and he deals with correspondency and social media handles. Hailing from Doda's Marmat, Ashiq has strong grip over the collection of the data and it's compiling feature.