Agartala Airport Achieves Highest Customer Satisfaction in North-East India

Agartala Airport Achieves Highest Customer Satisfaction in North-East India

Dil Bar Irshad | May 25, 2024 | 08:09 AM IST | India, Tripura | Follow on Google News

Agartala Airport Achieves Highest Customer Satisfaction in North-East India

Agartala Airport Achieves Highest Customer Satisfaction in North-East India

Key Highlights:

1. Customer satisfaction rating rose from 4.77 to 4.83 between October 2023 and March 2024.
2. Achieved the highest rating among all north-eastern airports in India.
3. Recognized for exceptional services across 32 evaluation parameters.

Agartala (Tripura) [India], May 25 (ANI): A recent survey by an independent agency for the Airports Authority of India (AAI) has revealed a significant increase in Agartala Airport’s customer satisfaction rating. Evaluated on 32 different parameters and rated on a scale of 5, the airport’s rating improved from 4.77 to 4.83 for the period of October 2023 to March 2024. This marks the highest customer satisfaction rating among all airports in the north-eastern region of India.

The survey aimed at gauging customer satisfaction highlights the airport’s commitment to providing exceptional services to its passengers. The enhanced rating is attributed to the dedicated efforts of the airport staff across all sectors, including check-in, security, cleanliness, and passenger assistance. The staff’s hard work has been recognized and appreciated by travelers.

“We are thrilled to announce that Agartala Airport has received the highest customer satisfaction rating in the north-eastern states,” said the airport’s spokesperson. “This accomplishment is a testament to the hard work and dedication of our entire team. We strive to offer the best possible experience to our passengers, and this recognition motivates us to continue our efforts.”

Agartala Airport’s achievement is noteworthy given the competitive nature of the ratings across 64 airports nationwide. The airport’s management has expressed its ambition to further improve and secure a spot among the top 5 airports in India.

“We are committed to maintaining and improving our standards,” the spokesperson added. “Our goal is to ensure that every passenger has a pleasant and memorable experience at our airport. We are looking forward to working even harder to achieve this milestone.”

Passengers have responded positively to the improvements, praising the airport for its efficient operations, courteous staff, and enhanced facilities. The feedback indicates a high level of satisfaction and a preference for Agartala Airport among frequent travelers in the region.

As Agartala Airport continues to enhance its services and facilities, it sets a benchmark for excellence in the aviation sector, not just in the northeast, but across the entire country. The airport’s management remains focused on its vision to be among the top airports in India, promising an elevated travel experience for all its passengers.

Source From ANI

Dil Bar Irshad

Dil Bar Irshad is a seasoned journalist, hails from Jammu Kashmir's Doda, covers political, social, business stories, index stories.